Our goal is your complete satisfaction. If you're not happy with a service, contact us within 30 days and we'll make it right.
1. Satisfaction Guarantee
If you are not satisfied with the results of a pest control treatment, contact us within 30 days. We will schedule a complimentary follow-up visit at no additional charge.
2. Eligibility for Refunds
- Service Not Rendered: Full refund if charged for a service not performed.
- Duplicate Charges: Refunded promptly upon verification.
- Unsatisfactory Results After Follow-up: Partial or full refund may be considered at our discretion.
- Cancellation Before Service: Full refund if cancelled more than 24 hours in advance.
3. Non-Refundable Situations
- Cancellations made less than 24 hours before the appointment.
- Failure to follow pre-treatment preparation instructions.
- Re-infestation from conditions unrelated to our treatment area.
- Services rendered more than 30 days ago without prior written complaint.
4. How to Request a Refund
Contact us with your name, service address, date, and description of the issue:
- Email: info@nexoraconnect.co
- Phone: (469) 350-4007
5. Processing Time
Approved refunds processed within 5–10 business days to the original payment method.
6. Recurring Plans
Cancel with 30 days written notice. Pre-paid future services refunded on a pro-rated basis.
7. Contact
- Email: info@nexoraconnect.co
- Phone: (469) 350-4007
- 7214 S State Hwy 78, Suite 15, Sachse TX 75048
- MON-FRI